Nucleus Portland



All packages, excluding most original artwork, are shipped via USPS uninsured. We are responsible for your new purchase until it reaches the Post Office. In the case that your shipment is lost or damaged in transit; the customer is responsible to file the claim. Please make sure your address is correct before placing an order as we are not be responsible for incorrect addresses. We are not responsible for following: lost packages during transit, stolen packages, weather related damages or delays, or shipments sent to forwarding services or companies. If you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment. Once a package leaves our hands it is completely out of our control, and we are not liable. Once it transfers to USPS it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. If your package is returned back to us, you are responsible to contact us with the correct address, and you will be charged to have it shipped again. We will not issue a refund if USPS loses the package unless you purchase the additional insurance (most packages are NOT insured, if you would like to purchase insurance for your package please contact immediately after your purchase).


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